Cancellations, Returns & Refunds Policy
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (email@example.com) within 12 hours, we can try to cancel it, provided we have not already started the production. If the cancellation request happens after 12 hours or if production has been started already, we cannot entertain any request.
There is a minimum cancellation fee of Rs.50 which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to firstname.lastname@example.org
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which chhapai.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (email@example.com) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.